Privacy Policy

1. Introduction

Leveraging AI, LLC ("Company," "we," "us," or "our"), operating as Chatify IT, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat agent platform at chatifyit.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name (if provided)
• Password (encrypted)
• Payment information (processed securely by Stripe)

2.2 Chat Data

When end users interact with chat agents created on our platform, we collect:

• Chat messages and conversations
• Email addresses (when voluntarily provided by end users)
• Timestamps and interaction metadata

2.3 Automatically Collected Information

We automatically collect certain information when you use the Service:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

4. Data Processing & AI

Our Service uses artificial intelligence to power chat agents. When messages are sent through our platform:

• Messages are processed by OpenAI's API to generate responses
• We do not use your data to train AI models
• Conversations are stored temporarily to maintain chat context
• Data is processed in accordance with our data retention policy

5. Data Sharing & Third Parties

We share your information only in the following circumstances:

5.1 Service Providers

We use trusted third-party services to operate our platform:

• Supabase: Database and authentication
• OpenAI: AI chat processing
• Stripe: Payment processing
• Vercel: Website hosting

For a complete list of our subprocessors, visit chatifyit.com/subprocessors.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your data as follows:

• Account data: Retained while your account is active and for 30 days after deletion
• Chat conversations: Retained for 90 days, then automatically deleted
• Collected emails (leads): Available for export; deleted 90 days after agent deletion or account closure
• Payment records: Retained as required by law (typically 7 years)

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing

To exercise any of these rights, please contact us at legal@chatifyit.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

9. International Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland:

• We process your data based on your consent, contractual necessity, or legitimate interests
• You have additional rights under GDPR including the right to lodge a complaint with a supervisory authority
• Data may be transferred to the United States where our servers are located
• We offer Data Processing Agreements (DPA) for business customers upon request

For DPA requests, contact legal@chatifyit.com.

10. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Enable advertising and retargeting (Meta Pixel)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

11. Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security assessments
• Access controls and authentication
• Secure payment processing through Stripe (PCI-DSS compliant)

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

12. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: legal@chatifyit.io
• General Inquiries: hello@chatifyit.io
• Company: Leveraging AI, LLC (d/b/a Chatify IT)
• Location: Orlando, Florida, USA